City Services4 min read
Van311 and City Services in Vancouver: A Two-Layer City Explained
Van311 covers City of Vancouver services, but regional water, sewer and waste sit with Metro Vancouver. What that split means for a request.
Vancouver, British Columbia
Vancouver City Guides
Independently written reference guides for living in and visiting Vancouver. Each guide explains how a civic system or service actually works, and links to the official source for details that change.
Transit4 min read
Getting Around Metro Vancouver: How TransLink Actually Works
TransLink is a regional transit authority for all of Metro Vancouver, not a City of Vancouver department. What that means for SkyTrain, SeaBus, buses and trip planning.
Reference3 min read
Official Vancouver Information Sources: A Two-Layer Reference List
Which Vancouver sources are authoritative for city services, regional services and transit, and where residents most often check the wrong one.
Getting Around7 min read
Getting Around Metro Vancouver: TransLink, Fare Zones and the Compass Card
How SkyTrain, SeaBus, bus and West Coast Express fit together, how fare zones and the airport add-fare work, and how the Compass Card and Compass Mini are used.
Waste & Recycling5 min read
Vancouver Recycling, Organics and Garbage: What Goes Where
The City of Vancouver collects garbage and food scraps but not recycling, which is run province-wide by Recycle BC. What goes in each stream, and where the rest goes.
Parking6 min read
Vancouver Street Parking, Permits and Residential Zones
How Vancouver’s residential permit zones work, how to get a permit, how pay parking and unsigned-street rules apply, and how to pay or dispute a ticket.
YVR key numbers
- City services (311)3-1-1, or 604-873-7000 from outside Vancouver
- Police non-emergency (Vancouver Police Department)604-717-3321
- City Hall main switchboard3-1-1, or 604-873-7000 from outside Vancouver
- TransLink customer information604-953-3333